Refund policy

Return and Refund Policy for VitalSupermarket.com
Effective Date: 03-2026

At VitalSupermarket.com, we want you to be satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and responsibilities regarding returns.

1. Eligibility for Returns
You may return products within 14 days of receiving your order, provided the following conditions are met:

The product must be in its original packaging.
The product must be unopened and unused.
Due to health and safety regulations, we cannot accept returns for products that have been opened.
2. Return Approval Process
To initiate a return, please follow these steps:

Contact us at support@vitalsupermarket.com to request return approval.
Include your order number and the reason for the return in your email.
Once we receive your request, we will review it and provide you with instructions for returning the product.
3. Shipping Costs
You will be responsible for covering the shipping costs of returning the item, unless the return is due to our error (e.g., receiving the wrong product).

4. Refund Process
Once we receive and inspect the returned product, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please allow a few days for the refund to appear on your statement.

5. Non-Returnable Items
The following items cannot be returned:

Opened or used supplements and cosmetics.
Products that are not in their original packaging.
6. Contact Information
For any questions regarding returns or our Return and Refund Policy, please reach out to us at:

Email: support@vitalsupermarket.com